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What You Agree To When You Use jarum76

These terms set out how your account, your wallet activity, and your data are handled on our platform. Access to jarum76 depends on local law and is available only in eligible regions where permitted.

Account Terms ApplyDANA, OVO, GoPay Wallet PolicyData Handled With CareRegion-Dependent AccessContact Us Anytime
jarum76 What You Agree To When You Use jarum76
POLICY CONTACT PATHS

Reach Us About Any Policy Question

If something in our terms is unclear, or if you need to raise a concern about your account, wallet activity, or data handling, our support team is here. Reach out through any of the channels below and we will respond to policy-related questions with a clear, direct answer — no scripted runaround.

Live Chat Open the chat widget inside your account dashboard. Our Indonesia support team handles policy questions, account disputes, and wallet verification requests through this channel.
Email Support Send your policy or data-related query to our support address. We respond to account and legal requests in writing so you have a clear record of every exchange.
Help Centre The Help Centre covers common policy questions — account identity rules, wallet linking steps, and how to submit a data access or deletion request without waiting for a reply.
HOW WE HANDLE IT

Data, Cookies, and Account Security

We collect only what we need to operate your account and process your transactions. That means your registered mobile number, your wallet IDs for DANA, OVO, or GoPay, and your session activity. We do not sell this data or share it with third parties for marketing purposes. You have the right to request a copy of the data we hold and to ask us to delete it, subject to any legal retention obligations we carry.

Cookie Use

We use session cookies to keep you logged in across your phone and browser. Preference cookies remember your lobby settings. You can clear cookies at any time from your device browser settings.

Account Security

Every login is authenticated via OTP sent to your registered number. We do not store your wallet PINs. If you notice an unrecognised session, lock your account immediately from the security tab.

Data Retention

Transaction records tied to your DANA, OVO, or GoPay deposits are retained as long as required by applicable financial regulations. Account data is deleted within a reasonable period after a confirmed closure request.

Request Your Data

Submit a data access or deletion request via email or live chat. We will confirm receipt and provide a response within the timeframe set out in our privacy policy document.

Common Questions About Our Terms

The questions below cover the policy points we hear most often — from account identity rules to how we handle your wallet data and what happens when you want to close your account.

Access depends on local law and is available only where permitted in your region. It is your responsibility to confirm that using our platform is lawful under the rules that apply to you.

We collect your mobile number, wallet identifiers for DANA, OVO, or GoPay, and session activity needed to operate your account. We do not collect data beyond what your account and transactions require.

Yes. Submit your request through live chat or email. We will confirm receipt and process your request in line with applicable data rules, subject to any legal retention period that applies.

This is a security measure. Funds sent via DANA, OVO, or GoPay are returned to the same wallet used for the deposit. This prevents unauthorised redirection and protects your account balance.

Both are breaches of our account terms. We may suspend the account pending a review. Single-identity use keeps your wallet history clean and protects you from disputes tied to shared access.

Contact us via live chat or email with your account number and the transaction reference. We handle policy disputes in writing so there is a clear record available to both sides throughout the process.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.